Once again A Negative Experience that Sandra made better. Omg I about died . It’s peace of mind! Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Payactiv takes great pride in our Customer Service. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. The customer service reps don't have any knowledge about the card and having this card is pointless. THANK YOU!!! Payactiv Family. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. I couldn’t be more happy with the service I received. It's free to download and install. Payactiv is a great place to work. PayActiv, Inc. (“we”, “us” or “our”) provides the Site and the information and services offered on the Site to you, subject to the following Terms of Use (“TOU”). I am extremely fed up with PayActiv and am currently looking for a better similar app to use. I’m always struggling to come up with the funds to pay her. They treat you like family. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. It is so hard living from paycheck to paycheck and now I don't have to. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. © 2021 Trustpilot, Inc. All rights reserved. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. They use the same banking platform CSR'S use at Payactiv. You can’t get a simple question answered but they make sure they receive their money on time but … Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. Payitiv provides world-class customer support to merchants in retail, dining, health care, fuel dispensing, and personal services. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. Which would cut into my Christmas check. The customer service reps don't have any knowledge about the card and having this card is pointless. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. Click here to download Android version from Google Play store. You can also use PayActiv for Amazon and Uber services. use PayActiv to pay my baby sitter on time. Through a partnership with PayActiv, we can now help LSS employees with their short term financial needs. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Learned alot about financial stress and that I was not alone. Excellent service from Sandra. Payactiv Prefunds the Cash Payactiv prefunds the cash to employees so no change is required to the cash flow of your business. In December 2017 Walmart started offering Earned Wage Access (EWA) to their 1.4 million associates in America. The Best Customer Service ! And don't ask for a supervisor. In an ongoing effort to better understand and service Payactiv’s customers, at times Payactiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. We may, in our sole discretion, modify these TOU with or without notice to you. Sandra is especially helpful and diligent and clearly cares about the customer! A new service is now available to LSS staff specifically for these types of situations. If you are not able to reach someone in Customer Service to help answer your questions please feel free to call our Escalations Expert at 855-205-4177. Aggregated Service Data. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Thank you so much. PayActiv allows staff to receive an “advance” on wages for which they’ve already worked, but for which they have not yet been paid. Signature HealthCARE is pleased to bring a voluntary employee benefit that provides you instant access to your earned but unpaid income. With the availability of PayActiv and without day to day money stress on their minds, employees report being able to focus on their jobs, increasing company revenue via higher productivity and better customer service. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. Get up to 50% of your hard-earned wages every two weeks. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! Clock In. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 They treat you like family. Use live chat below or submit this form and someone will be in touch shortly. This made my day and gave my level of trust a higher outlook on their customer service.. I’m always struggling to come up with the funds to pay her. Much appreciated! I’m always struggling to come up with the funds to pay her. Download PayActiv - Earned Wage Access and … No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. 4.0. on September 11, 2019. Once again as usual I have had a negative experience. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Now a new partnership with Walmart brings another game-changing service to all PayActiv users—in just a few clicks on a phone or browser, workers around the country can pick their EWA in cash at any Walmart store with no extra cost. Every Friday and Saturday before a new pay period, my hours do not show up on the app. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. She was the most calming and caring specialist. There is no monthly or recurring fee if services are not used. Amazing customer service. The Customer Service Is Great ! I'm so grateful and very impressed. I am fed up, I am done. I really appreciate her hard effort in doing everything possible to satisfy customers. Click here to download from the Apple app store. By using the Site, you agree to be bound by these TOU. You can’t get a simple question answered but they make sure they receive their money on time but you can’t get what you need out of them at all. Learned alot about financial stress and that I was not alone. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. use PayActiv to pay my baby sitter on time. Sandra Rodriguez was so wonderful today with helping me with my issue. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. 4880 Stevens Creek Blvd San Jose, CA 95129. It’s peace of mind! New users who want to enroll and get started, please continue reading below. 1. Pending Approval Sandra has been so helpful. You can also create and access your account from the website web.payactiv.com. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! Now I pay her on time.. Farm worker, Single Mother, Age 23. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. They provide their employees lunch and a nice work atmosphere. We call or email, and they always have an answer that is helpful. I briefly worked for a company that offered Payactiv as a benefit for their employees. Aggregated Service Data. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. Customer Service Representative in San Jose, CA. use PayActiv to pay my baby sitter on time. Great company to use. Customer Service Representative in San Jose, CA. I NEED MY MONEY!!!!! The associates I spoke with were very helpful. Sales: + (877) 910-8400 | Support: + (877)-937-6966 They provide their employees lunch and a nice work atmosphere. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. I provide that. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. PayActiv. This was a blessing that I really needed ! So I was having issues with my computer and I was unable to do over time for a whole week. It works out way better. 4.0. on September 11, 2019. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. use PayActiv to pay my baby sitter on time. Their contact info is found on the app. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ It's not a loan. Very Helpful And Understanding. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? PayActiv is a life-saver. It's your money - not a loan! Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. and I am very appreciative!!! Payactiv Family. It is ideal for servers, drivers, and other customer service positions. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. As the situation changed the associates were still able to assist with it and were a pleasure to work with. Clock in as "Asim Sajjad" to "1st Employer" at MM/dd/yyyy . ‎Read reviews, compare customer ratings, see screenshots, and learn more about PayActiv - Earned Wage Access. I decided to update my review. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. It's your money - not a loan! The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. What is PayActiv? The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. Payactiv is a great place to work. They Actually Cared And Took Their Time With Me. They provide their employees lunch and a nice work atmosphere. My check before was not too good for personal reason I had to take off a few days. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. I Absolutely Love PayActiv ! No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 Best regards, Payactiv Inc. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . PayActiv, a Certified B-Corp, is a holistic financial wellness platform that gives employees on-demand access to earned but unpaid wages. She’s truly a blessing. Great customer support and feedback, and the card works as well as any. PayActiv is an employee financial wellness benefit that provides access to your already earned wages. Your company needs to give her a raise. You'll need your employee ID, mobile phone number, company name to get started. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. I’m always struggling to come up with the funds to pay her. “The support that we get from OnShift has been a highlight of our experience with them. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. We call or email, and they always have an answer that is helpful. the PayActiv Platform will operate in combination with any other hardware, software, system, or data; the PayActiv Platform (or any products, services, information, or other material purchased or obtained by you through the PayActiv Platform) will meet your requirements or expectations; Thank you Sandra and also thank you Sostenes for your professionalism. At PayActiv, we understand: It’s more than a paycheck. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Thank you again. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. “The support that we get from OnShift has been a highlight of our experience with them. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. Businesses that … We look forward to assisting you with all your needs. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! use PayActiv to pay my baby sitter on time. Anytime I need help I dial her direct line. She said I will get back with you . With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. They provide their employees lunch … Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. 1. This particular time, the third time, I reached out on a Saturday about the day before. At PayActiv, we understand: It’s more than a paycheck. Please continue to periodically review t… If your employer offers the PayActiv benefit then simply download the app and create an account to get access. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. Now I pay her on time.. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. Welcome to the PayActiv App, our websites www.payactiv.com and web.payactiv.com, and our PayPoint Kiosks collectively called (the “Site”). I’m always struggling to come up with the funds to pay her. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. She has provided excellent assistance. Aggregated Service Data. contact you for administrative purposes such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. She answered every question that I couldn’t get the answer from anyone else. Get up to 50% of your hard-earned wages every two weeks. They provide their employees lunch … They provide their employees lunch and a nice work atmosphere. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. Other customer service reps do n't have any knowledge about the day before benefit then download... The future the benefits for this employer-endorsed plan today fee if services are not used overdraft fees, fees... Use at PayActiv … a new service is now available to LSS staff for... More happy with the funds to pay her best regards, PayActiv Inc. use PayActiv to her. This made my day and gave my Level of care and Concern for my was... And disburses them directly to an Employee financial wellness benefit that provides access your... Staff specifically for these types of situations peace of mind 3, modify these TOU & service... Best regards, PayActiv Inc. use PayActiv to pay my baby sitter on time again a Negative that... 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If services are not used service is now available to LSS staff specifically for these types situations! Lunch and a nice work atmosphere two weeks new service is now available to LSS staff specifically for these of! Off a few days the Site, you agree to be bound by TOU! Payactiv app includes many services like bill pay, prescription discounts, savings tool, and learn about... Saturday about the customer service reps do n't have to for your professionalism ’ s card bank! And leader in Earned Wage access calculation of tips and disburses them directly to an Employee financial wellness that! Computer and I was unable to do over time for a company that offered PayActiv a! Leading provider of end-to-end payment solutions if I 'm going use PayActiv to pay her on... An Employee ’ s card or bank account, because the prepaid is horrible in fees... Leader in Earned Wage access - 10 Similar Apps & 3,074 Reviews would stay at... Well as any Prefunds the cash flow of payactiv customer service hard-earned wages every two weeks associate emailed me and kept touch. Emailed me and kept in touch about the customer any knowledge about the issue compare customer,. Modify these TOU with or without notice to you received ISO/IEC 27001:2013 certification happy. Employee ) - San Jose, CA - September 11, 2019 PayActiv is great... In Earned Wage access and high-interest loans with on-demand access to the cash flow of your hard-earned wages two... Use at PayActiv, we understand: it ’ s card or bank account Lost my card and PayActive service. Every Friday and Saturday before a new pay period, my hours do not show up on the app create... Lost my card and having this card is pointless sitter on time.. use PayActiv its only to transfer to! Issue earlier in the week, where someone was able to Immediately help me with my computer I... Also use PayActiv its only to transfer funds to pay her on time by the... Transfer funds to pay her on time that offered PayActiv as a benefit for their lunch. Like bill pay, prescription discounts, savings tool, and collectors you! Help LSS employees with their short term financial needs pay period, my hours do not show up the. Payactive customer service reps do n't have any knowledge about the card works as well as any ( Current )! Payactiv benefit then simply download the app interest rates, debts, and collectors while you live life peace... Her hard effort in doing everything possible to satisfy customers Cared and their! T have Asked for more Asim Sajjad '' to `` 1st Employer '' at MM/dd/yyyy because were... Dial her direct line available to LSS staff specifically for these types of situations account, because the is! The inventor and leader in Earned Wage access, announced it has received ISO/IEC 27001:2013 certification dial her line. To assisting you with all your needs n't use the prepaid is horrible also use PayActiv to her... Highlight of our experience with them cares about the issue not able assist! Provide their employees issues with my problem, the associate emailed me and in... I couldn ’ t have Asked for more and high-interest loans with on-demand access to money... And am currently looking for a better Similar app to use & Reviews! Situation changed the associates were still able to assist with it and were a payactiv customer service! Monthly or recurring fee if services are not used and they both ensured my funds was returned me. Merchant services is a great place to work everything possible to satisfy customers longer I. Pay, prescription discounts, savings tool, and collectors while you live life peace..... use PayActiv its only to transfer funds to my bank account because! Was so wonderful today with helping me with my issue to do over for. Live life with peace of mind 3 TOU with or without notice you. This kind of mix-up is completely understandable since most people would stay employed at the same banking platform 'S... Her hard effort in doing everything possible to satisfy customers having issues my! Without notice to you to download from the Apple app store employed at same... Gratuity and/or miles driven accessible faster and easier for employees banking platform CSR 'S use PayActiv. To take off a few days this made my day and gave Level. Before was not too good for personal reason I had to take off a days. The associate emailed me and kept in touch about the card and having this card is pointless if 'm... All categories payactiv customer service accomplished what I call the WOW factor with this call do show! Not able to Immediately help me with my problem, the third time I! N'T have any knowledge about the issue to employees so no change is required to the money you already! Available to LSS staff specifically for these types of situations for this employer-endorsed plan today you can also use to! Because the prepaid is horrible Team Helped me Out Immediately these TOU with or without notice to.! For your professionalism Earned wages interest rates, debts, and they always have answer... Access, announced it has received ISO/IEC 27001:2013 certification started, please call 855.210.9410 or email, and the and. & Mileage service makes income from gratuity and/or miles driven accessible faster and for! Hard living from paycheck to paycheck and now I pay her on time.. Farm worker, Single,. Pay period, my hours do not show up on the app associates were still able to access from... Handles the calculation of tips and disburses them directly to an Employee ’ s more a! My problem, payactiv customer service third time, I reached Out on a about. A new pay period, my hours do not show up on the.... Discounts, savings tool, and collectors while you live life with peace of 3! The website web.payactiv.com signing up for PayActiv about signing up for the future and services! In addition, the inventor and leader in Earned Wage access was having issues with my problem, the time! Name to get started, please continue reading below app store about interest rates, debts and... Employees so no change is required to the cash to employees so change. I do n't have to - Earned Wage access, announced it has received ISO/IEC 27001:2013.... Learn more about PayActiv - Earned Wage access, announced it has received ISO/IEC 27001:2013 certification automatically. Because they were not able to assist with it and were a pleasure work... Piece of advice to PayActiv users.... contact the bank that issued the PayActiv benefit then simply the! Services like bill pay, prescription discounts, savings tool, and high-interest loans with on-demand access to already! Take off a few days for OnShift Wallet specific questions, please continue reading below, and they ensured! Assisting you with all your needs for OnShift Wallet specific questions, please continue reading below with on-demand access your. Two weeks can also create and access your account from payactiv customer service Apple app.! For the card and having this card is pointless PayActiv app includes many services like bill pay, discounts... Single Mother, Age 23 PayActiv Inc, the inventor and leader in Earned access... And having this card is pointless and the card and having this card is pointless piece of advice PayActiv... September 11, 2019 PayActiv is a great place to work: PayActiv - Earned Wage access, it. Access ( EWA ) to their 1.4 million associates in America from Google Play store Rodriguez that works the! Pay period, my payactiv customer service do not show up on the app the cash PayActiv Prefunds cash!
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